Refund Policy

You may request a full refund of your first Pro payment within 14 days of that payment. Send the request from the email used for the purchase and include the Paddle transaction or invoice number if available.

This first-payment promise applies once per customer and is intended to let you verify that Pro fits your business.

Monthly renewals are normally non-refundable because access and usage allowances are made available at the start of each billing period. We will still provide any refund or cancellation right required by applicable law.

If you believe a renewal was charged after a valid cancellation or a payment was duplicated, contact us and we will investigate it with Paddle.

You may cancel Pro at any time. Cancellation stops future renewals and normally leaves Pro active until the end of the period already paid for. Canceling a subscription does not by itself create a refund for the current period.

Email hello@menuask.com with your account email and transaction details. If the request qualifies, we will submit or confirm the refund through Paddle. The time until funds reach you depends on Paddle, your payment method, and your bank.

This policy does not limit rights that cannot be waived under applicable consumer law. If this policy gives you more generous rights than the minimum required by law, this policy applies.