Refund Policy

You may request a full refund of your first successful MenuAsk paid-plan payment within 14 days of that payment. Send the request from the email used for the purchase and include the billing-provider transaction or invoice number if available.

Eligibility uses the time you sent the request, even if we process it later. A full refund ends access to the refunded plan immediately; your existing work and Free features remain available. This first-payment promise applies once per billing customer.

Monthly and annual renewals are normally non-refundable because access and usage allowances are made available at the start of each billing period. We will still provide any refund or cancellation right required by applicable law.

If you believe a renewal was charged after a valid cancellation or a payment was duplicated, contact us and we will investigate it with the billing provider named on your receipt.

You may cancel a paid subscription at any time. Cancellation stops future renewals and normally leaves paid access active until the end of the period already paid for. Canceling a subscription does not by itself create a refund for the current period.

Email hello@menuask.com with your account email and transaction details. If the request qualifies, we will submit or confirm the refund through the billing provider named on your receipt. The time until funds reach you depends on that provider, your payment method, and your bank.

This policy does not limit rights that cannot be waived under applicable consumer law. If this policy gives you more generous rights than the minimum required by law, this policy applies.